Major Aussie bank goes cashless from today. Here's how it will affect customers (2024)

Macquarie Bank's transition to being a digital-only financial institution ramps up a notch today as customers won't be able to complete over-the-counter services from its offices anymore. The fast-growing bank kicked off its transition earlier this year and will complete it in November.

From today, customers can't withdraw and deposit cash from the bank's three branches and will have to switch to digital-only payments, which Macquarie said is the preferred method for 99 per cent of its users. The move prompted outrage from some Aussies, with one telling Yahoo Finance banks shouldn't be forcing customers "into electronic, let alone electronic-only, banking or transaction services".

Additionally, depositing or collecting cheques and ordering new chequebooks won't be available from today.

Major Aussie bank goes cashless from today. Here's how it will affect customers (1)

Are you affected by your bank moving to digital-only services? Email stew.perrie@yahooinc.com

Unlike the Big Four banks, Macquarie doesn't have a huge network of branches dotted around the country.

If customers wanted to put in or pull out cash up until yesterday, they had to visit one of three offices in Sydney, Brisbane or Melbourne.

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Under the changes starting today, customers will still be able to withdraw cash from ATMs with their Macquarie card in Australia and overseas and the bank said it will cover ATM cash withdrawal fees.

But they will now have to learn how to do all those other in-person, over-the-counter services online.

Macquarie said customers can find out how to do that here.

"As a digital bank, we're committed to transitioning to completely digital payments by November 2024 as a safer, faster and convenient way to bank," a Macquarie Bank spokesperson said.

"The majority of our customers already bank digitally and we're working very closely to support the less than 1 per cent of our customers who currently use cheques or cash to ensure they have access to other digital payment methods."

Timeline of Macquarie Bank's move towards cashless

This is just one part of Macquarie's transition to a digital-only bank.

  • January: Macquarie Bank stopped customers from being able to order chequebooks for new cash accounts.

  • March 1: Telephone banking ended.

  • May 20: Customers will be unable to access over-the-counter cash or cheque services at Macquarie offices. This includes deposit and collection of cheques, and ordering of new chequebooks.

  • November 1: Customers will be prevented from writing or depositing personal cheques, depositing or requesting bank cheques, depositing cash or cheques over the counter at NAB branches, or making a super contribution or payment via cheque.

Are other major Aussie banks going cashless?

Westpac, ANZ, CommBank and NAB have ruled out going cashless, but the banks have shuttered branches across regional Australia, leaving some customers without the option to bank with cash.

In March, Westpac confirmed it would close four subsidiary Bank of Melbourne branches in Broadmeadows, Airport West, Werribee Plaza and South Morang in Victoria.

The closures follow the bank’s mid-February announcement it would shut down about 20 branches across Queensland, NSW, Victoria and South Australia.

Westpac chief customer engagement officer Ross Miller said despite the closures, the bank had expanded access to cash transactions for its customers.

“We’ve digitally connected our brands and branches meaning Westpac, St George, Bank of Melbourne and BankSA customers can now use any of our more than 500 branches for cash and cheque deposits and cash withdrawals,” he said.

In April this year, NAB closed two branches in the small North Queensland towns of Sarina and Proserpine, citing low customer use figures.

Some 56 per cent of customers visited the NAB branch in Sarina just once in 2023, the bank said, while 64 per cent of customers used the Proserpine branch only once in the year.

Bankwest also divided opinion when it revealed earlier this year it would be closing dozens of branches in Western Australia as it also transitioned to a digital-only bank.

The Senate Rural and Regional Affairs and Transport References Committee is inquiring into the branch closures that have swept through regional Australia, with a final report expected in May.

- with NCA Newswire

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Major Aussie bank goes cashless from today. Here's how it will affect customers (2024)

FAQs

Major Aussie bank goes cashless from today. Here's how it will affect customers? ›

Under the changes starting today, customers will still be able to withdraw cash from ATMs with their Macquarie

Macquarie
Macquarie was founded on 10 December 1969 as Hill Samuel Australia Limited, a subsidiary of the UK's Hill Samuel & Co. Limited. Australian businessman Stan Owens compiled a proposal for Hill Samuel & Co. to establish an Australian subsidiary.
https://en.wikipedia.org › wiki › Macquarie_Group
card in Australia and overseas and the bank said it will cover ATM cash withdrawal fees. But they will now have to learn how to do all those other in-person, over-the-counter services online.

Are Australian banks going cashless? ›

Experts believe Australia will become “functionally cashless” by 2030, due to the increased consumer preference for digital payments. Behind Baby Boomers, a recent survey found regional Aussies and those on lower-incomes were the most concerned about this shift.

Which bank is scrapping cash? ›

Last year, Macquarie Bank announced a decision to overhaul its traditional cash and cheque services as part of a strategic pivot due to evolving customer preferences and the growing prevalence of digital banking solutions.

What does it mean when a bank goes cashless? ›

Cashless is a term used to describe a system where people rely entirely on electronic payments rather than paper money. Processing such transactions usually occur through channels, such as: Point of Sale systems (POS) Internet banking.

How close are we to a cashless society? ›

The US is moving toward cashless payments, with a substantial increase in the use of mobile wallet apps and contactless cards. A report from the Federal Reserve Bank of San Francisco found that payments made using cash accounted for just 18% of all US payments in 2022.

Is my money safe in Australian bank? ›

The FCS protects deposits up to a limit of $250,000 for account holders at each bank, building society and credit union incorporated in Australia. A bank, building society or credit union cannot operate in Australia without being licensed by the Australian Prudential Regulation Authority (APRA).

Can banks run out of cash? ›

What Is Meant by a Run on the Bank? This happens when people try to withdraw all of their funds for fear of a bank collapse. When this is done simultaneously by many depositors, the bank can run out of cash, causing it to become insolvent.

Can a bank ask where cash came from? ›

It is Bank's policy to ask for the source of money (if you are depositing), or what the money will be used on (if you are withdrawing) some money on certain limit. It doesn't matter who you are, the Bank will ask you nonetheless, and they do some reporting to Authority as well.

Which bank is stopping cash? ›

Macquarie Bank customers will no longer be able to use cash at its branches from later this month as part of its transition to a fully digital model.

Is Australia going cashless in 2024? ›

She estimates that Australia will enter into a cashless society by 2030, slightly later than Commonwealth Bank's prediction of 2026, and argues for government regulation of digital payment services to help navigate the transition.

What are the risks of a cashless society? ›

The downsides of going cashless include less privacy, greater exposure to hacking, technological dependency, magnifying economic inequality, and more.

Will America become a cashless society? ›

Similar rates have been recorded across other Scandinavian nations, while Hong Kong predicts cash will account for only 1.6% of point-of-sale (POS) transactions by 2024. But despite this global shift away from tangible currency, the US isn't likely to transition officially any time soon.

Why do banks want to get rid of cash? ›

Why Eliminate Cash? Cash can be used in criminal activities such as money laundering and tax evasion because it is difficult to trace. Digital transactions or electronic money create an audit trail for law enforcement and financial institutions and can aid governments in economic policymaking.

Who would suffer in a cashless society? ›

The elderly members of society are at particular risk, as they are often not confident using digital payment methods or online banking services.

Why shouldn t the US go cashless? ›

Decreased Monetary Security

When you have cash in hand, you know it's safe from everything except direct robbery or physical destruction. But when your money is in digital form, it's vulnerable to hackers and system malfunctions.

How long until we are cashless? ›

A cashless future enabled by technology

We may not be a cashless society by 2060, much less by 2030. But the fact is we're closer to becoming a nearly cashless society every day. The transition from a mostly cash to nearly cashless society didn't happen overnight.

Which Australian bank has stopped cash withdrawals? ›

Macquarie Bank customers will be stopped from withdrawing and depositing cash or cheques at its branches around the country from this month. Australia's fifth largest bank revealed last year the rise of digital payment systems has resulted in them pivoting away from loads of in-person banking processes.

Will banks stop using cash? ›

Money will be in digital format, just like credit cards, bank accounts and PayPal. But if you mean will the world remove currency altogether, then no.”

Is cash still accepted in Australia? ›

Legal tender laws: Australian banknotes and coins are legal tender throughout Australia. Generally, a business is obliged to accept cash for transactions, unless an alternative payment method is clearly specified before the transaction takes place (such as in online purchases).

Is cash obsolete in Australia? ›

Australian consumers have increasingly been using electronic payment methods in preference to cash for their transactions. The overall demand for cash in Australia, however, remains strong. There is ongoing demand for cash for non-transaction purposes, particularly as a store of wealth.

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