•Hilton Head, SC
Overview
To manage and direct all activities of a medium/large full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.
Responsibilities
- Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
- Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
- Manage staff to ensure vault opening, closing and balancing procedures are completed
- Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
- Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
- Oversee recruiting/selection, on-boarding and initial training of team members
- Administer budget, purchasing, tracking and records retention for business expenses
- Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
- Promote member service excellence and lead team to deliver quality service
- Liaise with other branches to support business growth and continuity of regional operations
- Analyze reports and conduct trend analysis to optimize business performance
- Analyze and solve difficult problems; apply functional knowledge to complex issues
- Ensure compliance with all security, safety and emergency preparedness procedures
- Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
- Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures and recommends changes to Branch policies, or company policies impacting Branch Operations
- Recognize conflict and take steps to address issues by meeting with involved parties in considerably difficult situations
- Perform supervisory/managerial responsibilities:
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- Manage daily activities
- Ensure adequate/skilled staffing; select employees
- Establish performance goals and priorities
- Prepare, conduct and review performance appraisals
- Develop, mentor, and counsel staff
- Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
- Ensure section/branch goals and objectives align with division/department strategy
- Ensure efficiency of operations
Qualifications
- Five years' experience in grade level 78 (or higher) or applicable external experience
- Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
- Extensive experience in leading and managing in diverse and complex operational environments
- Expert knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
- Expert knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
- Expert knowledge of functions relating to cash and ATM operations
- Expert knowledge of financial institution and lending practices, principles and regulations
- Expert knowledge of retail banking industry best practices
- Extensive experience in member/customer service operations
- Extensive experience in responding to requests regarding complex financial information/data
- Extensive experience in supervising and leading employees
- Extensive experience in training and developing staff
- Significant experience in developing/maintaining community and command relations
- Ability to manage multiple priorities independently and/or in a team environment
- Expert skill analyzing statistics and reports to determine business performance and trends
- Expert organizational, planning and time management skills
- Expert skill exercising initiative and using good judgment to make sound decisions
- Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
- Advanced verbal and written communication skills
- Advanced word processing and spreadsheet software skills
Desired Qualifications
- Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
- Advanced knowledge of Navy Federal products, services, programs, policies and procedures
Hours: Available Monday - Saturday: hours based on business needs.
Location: Boulevard de France Building 202, Parris Island, SC 29905
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Client-provided location(s):
Parris Island, SC 29902, USA
Job ID:
Navy_Federal_Credit_Union-18823
Employment Type:
Other
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursem*nt Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Fitness Subsidies
- On-Site Gym
Parental Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Company Outings
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Pension
- Performance Bonus
- Relocation Assistance
Professional Development
- Tuition Reimbursem*nt
- Learning and Development Stipend
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
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