Top 730 Reviews From Legit Raymour & Flanigan Furniture Buyers (2024)

Terrible product, I got a bed platform and no matter what mattress I put on it, old or new, none are compatible, I only feel the flat hardwood underneath. I haven’t had a good night sleep in a month. Every morning when I wake up on this platform, my back is sore and aching.

Contract & Terms

They lied about the terms of my loan. I am very dissatisfied. I am paying 400 a month for a loan I did not agree to. They have ruined my credit and my finances for years and have not given an inch despite the ill-gotten gain. TD bank works in concert with them, and you must bounce back and forth between them to address this issue and at the end of the day, they do not care that they are committing fraud. This is exactly the reason the 2008 housing market crashed.

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Yes, I agree. Raymour and Flanigan has awful furniture. I've been trying to get my money back on a kitchen table that bleed a color to my rug. One excuse after another. They won't even come to the house to see their table and the damage. I bought it nine months ago, they refuse to give me money back. They gave me a credit but, I don't like and now don't trust their furniture.

Customer ServiceReliability

I purchased a mattress 2 years ago. It has a 5 year warranty. I have been experiencing discomfort with the mattress for approximately 6 months now. I finally decided to call someone in and the person arrived today. He told me that in his opinion the mattress was defective and someone would be in touch within 3 days. I received a call approximately 1 hour later saying that there was no defect in the mattress. There is definitely something wrong. They just don’t want to take care of it. Why do we pay extra money for warranties when they don’t see fit to replace or fix an item. I purchased all my furniture with them and spent lots of money. I will no longer be using them for anything. I warn you beware when making a purchase with them.

StaffReliability

I never used it so as far as I'm concerned they did nothing about the defective drawer on the cabinet. Now one of the chairs has something sticking through the back from the inside and they've told me it's been too long they can't do anything about it. The chair has hardly been set in. I would avoid this company at all costs. They are the worst.

CoveragePriceStaffReliability

These people are Crooks. The mattress' 120-day guarantee you can forget it because it goes back to the warehouse where it was made and they take off the top cover and they put a new cover on it and sell it again as new so all that time that that mattress is being used 120 days 120 days 120 days that's what's going on. You're buying a used mattress they're selling is new. Beware. Do not buy from Raymour and Flanigan. Do not buy Simmons and Serta bedding. I uploaded pictures to show the one side of the bed compared to the other that my claims are 100% honest and true.

CoveragePriceStaff

On 4/4/2024 I went to Raymour & Flanigan to look at mattresses and the salesperson was somewhat pushy. She had me and my wife going from mattress to mattress without a moment to give it any thought. So we ended up picking out a mattress, and then she's telling us if we purchase a mattress cover we can return it within I believe 90 days for an exchange free of charge. I asked her what do they do with the mattress that we no longer want and she stated they just throw it away. Really??? Why not donate to maybe a homeless place for our Veterans. Anyway if you don't purchase a mattress cover you cannot return it, why not if you're just going to trash it. Before everything was done she's trying to get us to change the mattress to a more expensive one, and trying to sell us pillows, sheets.. I must say they have a pretty good hustle going on. This was my 1st time shopping there and will be my last time.

PriceStaffProcess

Now, this same mattress has a stain seeping from the inside. I contacted them, but the solution they are offering does not meet my expectations. They want me to exchange the mattress, but I do not want to deal with them anymore. I am concerned about the nature of the stain and its potential danger to my husband and me. They have only offered me a credit to select another mattress, but I want a refund for what I’ve already paid for. I am worried that the same issue will recur if I accept their offer. Additionally, I find it unacceptable that, since I financed the mattress they expect me to continue paying for the mattress I don’t want.

Customer ServiceCoverage

We have had issues with Raymour & Flanigan since day one. The delivery guys are very rude. They ripped the first set so we had to wait an additional two weeks with no furniture until they brought another one. Unfortunately we can’t get money back because if we could, I would not even get another set from them. They did nothing to help us or fix this problem and now we also have to pay for delivery fee, another one. Please do not go here.

DO NOT FINANCE ANYTHING WITH RAYMOUR AND FLANIGAN. TD is the company they use. Never missed a payment and paid the account in full. Zero balance as of June 2023. They were a my credit to “update” for no reason and dropped my limit by over $7000 with a zero balance. Hit my credit hard. DO NOT DO BUSINESS WITH THIS COMPANY.