Potbelly | Charlottesville, VA | Checkle (2024)

Always good sandwiches, especially the Italian. Great milkshakes are alone worth the visit. They do NOT close at 1430 on Fridays & Saturdays. Google Maps is incorrect. They stay open until 0230. Updated 6 Jan 24: I wish you had the staffing to be open when the website says you are. I called today at 5pm and no answer.

We went in and ordered at 1. It took over 10 minutes to get our order. The man behind the counter was having a bad day and it was obvious as he was rude to almost everyone in the store. I watched as they made 3 online orders ahead of my sandwich after I already placed and paid. The bread was burnt but the sandwich was good over all. It's a decent place if you have a lot of time and don't mind a few problems.

Placed a lunch order for work. We sent someone to pick it up and 30 minutes later I got an email that the order was cancelled. I called and was told all orders were cancelled because they had a big catering order. We had someone standing in the store waiting for the order and no one told him what was going on. POOR customer service and I will never order from Potbelly again.

We were a party of 4 (2 adults and 2 children). While driving through town and shopping at a few local, favorite places we decided on Potbelly. We do not have a Potbelly near our home hours away. We knew the 2 children would enjoy the toasty "Mama's Meatball" sandwich and the delicious cookies! Adults enjoyed the toasty Italian and the addition of the hot peppers with the salami, mortadella, capicola, and pepperoni was packed with flavor and heat. We were greeted and helped by Christina and Paulette and they were beyond kind and helpful. We would love to come back again soon. Parking: Don't get it twisted- there's a free parking lot right next to this location. 1 hour free.

Stopped here for lunch while visiting C'ville. I had never been to a Potbelly sandwich shop. Thought I would give it a go.The parking is non existent. I parked a block away which is probably why there was only one customer ahead of me I guess. I walked up to the register, a woman turned to me and did not greet me she just asked "Ordering or Picking Up?" I said I was ordering, she pointed to the opposite end. When I went to the ordering side I told the lady making the sandwiches I had never been here before. She didn't seem to care, she quietly waited for me to review the poorly placed menu and I ordered their version of the Italian. To make this story short that was messiest, nastiest sandwich. It was absolutely loaded with hot spicy pepper salad, it was soaked in other condiments. It was inedible. I initially thought they left out some of the meats because for what I paid the sandwich was very flat very small. I called and the rude lady I encountered when I first got there took my name and phone# and said a manager would call me back to issue the refund. Never heard a word. When I went to throw the sandwich away, I saw the sandwich did have other meats it just had very little meat and the sand was overly toasted and it was all melted into oneglob of cheese. Please don't waste your money here. The poor service, the parking, low quality product coupled with the price is not worth it. Go to Wegmans instead. Their subs blow this joint out of water.

I was waiting on my train down from here and decided to go get a drink and maybe some food. Came in and got me a drink and the guy working said we closing at 3 is that fine. I was good with that!! The drink was fare priced

The food was pretty decent but the customer service was trash. My husband ordered a combo and the “manager?” Told him the drink machine was down. He told her no big deal..could he order a milkshake as an upgrade. She would not understand what he was asking to do. Then as I returned to the lobby to clean a drink I had spilled, I overheard her calling him stupid because she couldn’t understand his question.

Italian sub off the chart

Everyone was kind, and everything was delicious!