Conquering the PetSmart Interview: Your Guide to Landing the Purrfect Job (2024)

There’s nothing like coming home to your dog’s waggy tail or your cat’s kneading paws. However, some jobs actually let you enjoy kitten purrs and puppy kisses before you get home from work.

There’s a pet store called Petsmart where you can work with animals and build your resume at the same time. If you want to work there, it helps to know what to expect at the interview.

Typical interview questions at Petsmart involve asking about your experience with animals and your customer service skills. In this guide, we’ll go in-depth about what else these interview questions cover and how to ace them!.

Every Type of Petsmart Interview, Explained

There are a few different jobs at Petsmart that you could apply for. The questions you get asked will change a bit depending on which interview you’re applying for.

Here is a list of common Petsmart interview questions that will help you prepare for your next interview. The questions are based on the job you’re applying for.

Cashier jobs are great for getting your foot in the door at Petsmart because they are considered entry-level jobs. Even if you really want to be a dog trainer, working at the store first can help you get other jobs later.

In general, cashier interviews last between 15 and 30 minutes. You’ll typically speak with the store manager and should come with your resume in hand. Here are a few common questions you might get asked as a cashier.

Cash-handling experience is the number one thing that managers are looking for in a cashier. They will sometimes hire people who have never dealt with cash, but someone who does know how to handle money is more likely to get the job.

When asked about your experience with money, you can always talk about times when you’ve dealt with cash before. Perhaps you were the treasurer of an extra-curricular club, or perhaps you’re exceptional at math. Mentioning these types of experiences can help showcase that you’d be good at the job anyway.

Cashiers don’t just work with money. They’ve also got to know how to take care of clients. If you’ve got any past customer service experience, this is a great place to highlight it. You can also talk about any situations in which you’ve had to work as part of a team.

The cashier is usually the person who bears the brunt of a customer’s anger when something goes awry. This is especially true if a customer thinks an item costs one thing but actually costs a different amount!

Give an example of how you dealt with a grumpy customer or coworker in the past to answer this question. Then, tie that example back into Petsmart and how you could take the same steps there.

Knowing the layout of the store is important for helping show customers where to find certain items. It doesn’t matter if you don’t know how the store is set up yet; showing that you can learn quickly will reassure the hiring manager that you can learn it quickly and help customers.

Cashiers often help stock shelves in addition to working the register, which means they need to be ready to answer anything that comes up. At Petsmart, many people ask questions about specific types of products for certain situations. You can help customers find the right products for their pets if you have experience with them before.

Animal-related jobs have interviews that look slightly different from cashier positions. For these jobs, you’ll mostly be asked behavioral questions that would require a STAR method answer.

Let’s go over a few potential questions you might get asked at animal-related job interviews.

It’s ideal that you’ll feel at ease working with all breeds and types of animals, but that might not always be the case. Please let the interviewer know if there are any animal breeds or types that you don’t feel comfortable with. This can help avoid issues later down the line.

You might often have the answers, but that doesn’t mean you always will. Petsmart is a big store that carries a lot of different products. One important part of giving great customer service is knowing what to do when a customer asks you a question you don’t know how to answer.

To answer this question, you should say things like getting help from a team member who knows a lot about that subject. That you can work well with others to make a sale shows that you’re a good team player.

Petsmart offers puppy school classes for dogs that are just learning basic commands. The people who are hiring want to know how you would get pet owners to buy the training class instead of just buying products.

They might also ask how you would teach pet owners how to train their dogs and how you would run a class on the subject. This gives them a better idea of your experience with animals as well as your upselling skills.

Working with animals at Petsmart will require you to know how to handle them. And even if all you have to do is clean cages, you need to know how to do it safely and without hurting the animal or the cage.

For this question, give an overview of any past experience you have with animals. You can talk about personal experience, such as having your own pets, as part of your answer.

In animal-related jobs, you’ll probably be training dogs or cleaning animal cages, but you’ll also have to help with sales on the floor. This question might be asked by hiring managers to see how much you know about animal products and how good you are at getting people to buy things.

Stay positive and try to use any information or experience you already have with the product in this question.

Finally, there are a few questions that will probably be asked in any interview, no matter what job you’re applying for. Let’s take a look at a couple of those and how to answer.

Probably the most-asked job interview question is “tell me about yourself. For this question, you should give a one- to two-minute elevator speech about yourself, your background, and why you’re a good candidate for the job.

The key to answering this question is to keep your answers brief. The people interviewing you don’t need a detailed account of your life. They just need to know that you have the skills and experience to do well in the job you’re applying for.

This is a question that many hiring managers ask to see how interested you are in the job and how well you’d fit in with the company’s culture. Before heading to your interview, do some research on Petsmart. Here are a couple of facts to get you started:

• It has more than 1,600 stores in the US and Canada.
• The business started out in 1987 as a pet food store, but now it has products for all of your pet’s needs.
• The new name for the company was made up in 2005, and it still uses that name today.
• PetSmart is currently listed on the NASDAQ exchange

You can talk about your skills and how they relate to the job you’re applying for here. Like, if you’re applying for a job as a dog trainer, talk about any experience you have working with and training dogs and why you think you’d be a good fit for the job. No matter what you say, make sure it has something to do with the job and any experience that is relevant.

In a nightclub or movie theater, you have to work all weekend and late at night. Petsmart is not like that. However, most store owners do expect you to have at least some extended availability.

For instance, some store owners may need you to help close the store every now and then. Or, you may be asked to work every other weekend. Before applying for a job at Petsmart, try to make sure you’ve got a decent amount of availability.

Top 7 PetSmart Interview Questions and Answers