A cashless world is in plain sight. Three steps to make it work (2024)

Exploring expansion with digital payments

The pandemic has been the single largest catalyst in the move away from cash. Even merchants that typically see higher levels of cash payments have felt the shift. According to company reports, major card brands have noted a doubling of tap-to-pay transactions in everyday segments such as grocery and pharmacy,and an increase of more than ten percentage points in consumer penetration.

To capitalize on these trends, payment processors, merchant acquirers and banks should connect the increasing consumer demand for new payment choices with the growing number of merchants seeking a digital-first approach.

For example, merchant acquirers that typically rely on scale for their sales approach likely need to ramp up on the increasingly popular integrated payment solutions. These solutions combine traditional point of sale (POS) capabilities with industry-specific demands across payment processing, loyalty, payroll and other business management capabilities for both online and in-store activities.

For merchants such as restaurants, the shift from in-store dining to online and mobile ordering has increased the desire for integrated POS solutions that bundle menus, ordering, loyalty and different payment options supporting “card not present” payment experiences.

The surge in digital payment volume will also reinforce the role of banks in the payment ecosystem. While payment companies, particularly FinTechs with modern platforms, were already well positioned to address the shift to digital payments, banks, as the traditional incumbents, should adapt their technical capabilities to keep pace. Incumbent banks process about half of US payment volumes. They face the challenge of modernizing their payment products and software to meet new merchant and consumer needs, or risk losing share to payment companies or new market entrants.

Simultaneously, the shift to digital ordering and payments has opened consumers’ eyes to new conveniences.. Many consumers experienced the “aha moment”: even though no cash had changed hands, ordering and payment became a single activity; for transfer payments, funds were available in customer bank accounts in real-time.

As consumers move beyond the immediate health and safety concerns that forced a shift to digital, we expect convenience to take over. We believe that when in-store commerce returns, convenience will likely be the appeal for digitalcontactless payments, making contactless the predominant form of payment for both online and in-store purchasing.

A cashless world is in plain sight. Three steps to make it work (2024)

FAQs

A cashless world is in plain sight. Three steps to make it work? ›

A cashless society is a concept in which money changes hands through digital means rather than physical banknotes or coins. In practice, this would look like customers going about their day—buying coffee, paying bills, shopping for groceries—without ever touching a bill or coin.

How would a cashless society work? ›

A cashless society is a concept in which money changes hands through digital means rather than physical banknotes or coins. In practice, this would look like customers going about their day—buying coffee, paying bills, shopping for groceries—without ever touching a bill or coin.

Why won't a cashless society work? ›

Elderly people may be less comfortable with tech and less able to make the switch from physical currency. Rural communities could also be left vulnerable, because of poor broadband and mobile connectivity. People with low income or debt tend to find cash easier to manage too.

Will the United States become a cashless society? ›

Similar rates have been recorded across other Scandinavian nations, while Hong Kong predicts cash will account for only 1.6% of point-of-sale (POS) transactions by 2024. But despite this global shift away from tangible currency, the US isn't likely to transition officially any time soon.

How to survive a cashless society? ›

The only way to pay for stuff in a cashless society is through digital transfers. These transfers can be done with debit or credit cards or through digital wallets (think Cash App, Zelle, PayPal, Google Pay, Venmo and Apple Pay).

Which country is the most cashless? ›

And, if you're interested in going cashless, we can help you compare quotes from EPOS system providers. Just fill in our quick form. Norways is the most cashless country, with only around 2% of payments being made by cash, and 100% of the population having a bank account.

Will digital currency replace cash? ›

Will a U.S. CBDC replace cash or paper currency? The Federal Reserve is committed to ensuring the continued safety and availability of cash and is considering a CBDC as a means to expand safe payment options, not to reduce or replace them.

Why shouldn't the US go cashless? ›

On one hand, transitioning to a cashless system can reduce crime rates, streamline financial transactions, and simplify international payments. On the other hand, it raises concerns about privacy, cybersecurity risks, technological dependency, economic inequality, and the potential for increased overspending.

Is China a no cashless society? ›

In less than 20 years, China has, with impressive speed, closed the gap with Britain in terms of a cashless society, Matthews noted. This has shown how fast the technology of cash-free transactions and payment has moved in China and how quickly the Chinese society has accepted it, he said.

Why do banks want to get rid of cash? ›

Why Eliminate Cash? Cash can be used in criminal activities such as money laundering and tax evasion because it is difficult to trace. Digital transactions or electronic money create an audit trail for law enforcement and financial institutions and can aid governments in economic policymaking.

Which banks are going cashless? ›

ANZ, Commonwealth Bank and NAB have already begun phasing out cheques. Bankwest is moving to a digital bank this year, as the bank prepares to shut 45 branches in Western Australia by October.

Who would suffer in a cashless society? ›

Poor people who rely on cash to ensure that they budget properly. Anyone in an abusive relationship who may lose financial independence without access to cash. People with physical or mental health problems who find using digital services difficult.

How long until cashless society? ›

A cashless future enabled by technology

We may not be a cashless society by 2060, much less by 2030. But the fact is we're closer to becoming a nearly cashless society every day. The transition from a mostly cash to nearly cashless society didn't happen overnight.

Why are people against cashless? ›

A cashless society would rely on a complex network of digital systems, which would be vulnerable to cyberattacks. If these systems were hacked, it could have a devastating impact on the economy. Privacy is the third challenge raised. Cash can be exchanged anonymously, leaving no digital trail.

What is the best cashless society? ›

Sweden. Although it was the first country to issue banknotes, Sweden is the most cashless society in the world today, with just 32 ATMs in operation per 100,000 people, and with more than 98% of its citizens own a debit/credit card. It also ranks as one of the top countries utilising mobile payments.

Is Japan a cash society? ›

Japan is well-known for its technological advancements, but when it comes to cashless payments, it lags behind its neighbors and other economies. Cash is still king in Japan, but digital payment usage is steadily gaining traction.

Who are the main beneficiaries of a cashless society? ›

Cashless technologies could be some of our greatest assets in the fight against corruption and organised crime, too. And, once again, the people who stand to benefit most are those who are most in need. There are 1.4 billion people in the world who have to make do with less than $1.25 a day.

What is an example of a cashless society? ›

Sweden is often regarded as the closest to becoming a truly cashless society. Here, the cash transactions account for less than 10% of the total value of payments made. The widespread adoption of mobile payment apps like Swish and the ability to make card payments virtually everywhere has driven this shift.

How to make money in a cashless society? ›

One of the most effective ways to make money in a cashless economy is to start a digital business. With the rise of e-commerce, there are numerous opportunities for entrepreneurs to create online stores, sell digital products, or provide online services.

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